ONLINE RETURNS POLICY
- We will happily accept returns on all full priced items for any reason within 14 days of receiving.
- All items must be in their original condition, unused.
- Natural healthcare products cannot be returned if used for hygiene reasons, unless faulty.
- Items purchased during sale promotions are not eligible for return.
- We make the best efforts to quality control all items prior to dispatch.
- In the case that something is faulty or damaged, please contact our Customer Care team as soon as possible, using the steps mentioned below, please also include a brief description of the fault.
FOR ALL CUSTOMER CARE ENQUIRIES/RETURNS PLEASE REACH OUT TO WECARE@ROSEFLOWERESSENCE.COM.AU
Is Rose Flower Essence an Essential Oil?
No. Rose Flower Essence is different from Rose essential oils as they contain no scent and no oil.
Can children have Rose Flower Essence?
Yes, however, we advise to minimise the dosage to only 3 drops a day.
Do your essences contain alcohol? If so, can this be harmful? Can I order alcohol-free essences?
We preserve our Rose Flower Essences with Honey Liqueur at an alcohol level of 35% per volume. This ensures they retain their potency for 10 years.
Like most homeopathic medications, ours are preserved in alcohol. When used as instructed, the quantity of alcohol consumed will always be less than one milliliter (1 ml/0.034 oz) per day, and in most cases, far less.
If it reassures you, certainly consult with your doctor or physician before purchasing our essences.
Can I order alcohol-free Rose Flower Essences?
While we don't recommend it, we can prepare these essences without alcohol. Please contact us at firstname.lastname@example.org to place your order.
Does Rose Flower Essence soothe emotional turmoil?
Yes. Rose Flower Essence supports the heart specifically during times of Heartbreak, Grief and Loss.
Proudly Australian Made
Our boxes are made and printed locally in Melbourne, Victoria, Australia. We are proud to have kept this process local as most companies print offshore. This means you will be supporting not one, but two small local businesses.
Your postage is 100% guilt free packaging as it is fully compostable and made from plants which means you will be contributing to saving the planet too.